Privacy policy

Privacy Policy

This Privacy Policy describes how The Reflex Sticks, operated by Pluff Capital LLC ("we", "us", or "our"), collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from thereflexsticks.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email

  • Order information including billing and shipping address, payment confirmation, email, and phone number

  • Account information such as username, password, security questions

  • Customer support interactions or messages you send us

Some features of the Services may require you to provide us with certain information. Choosing not to provide that information may limit your access to certain features.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data") through cookies, pixels, and similar technologies. Usage Data may include device type, browser, IP address, network info, and interactions with the Site.

Information We Obtain from Third Parties

We may receive your information from third parties like:

  • Shopify, who powers our store

  • Payment processors (for billing and transaction processing)

  • Analytics and advertising partners (e.g., cookies, pixels, SDKs)

Any third-party information collected is treated in accordance with this Privacy Policy. See also Third Party Websites and Links below.

How We Use Your Personal Information

Providing Products and Services

To process payments, fulfill orders, manage your account, send order notifications, enable returns/exchanges, and offer related services.

Marketing and Advertising

To send marketing communications, show relevant ads, and tailor content to your interests, both on our Site and elsewhere online.

WE MAY ALSO USE YOUR INFORMATION ACROSS OUR AFFILIATED BRANDS OR PARTNER STORES TO KEEP YOU UPDATED WITH SIMILAR PRODUCTS, SPECIAL OFFERS, AND PROMOTIONS. YOUR DATA WILL NEVER BE SOLD, AND COMMUNICATION WILL REMAIN WITHIN THE SCOPE OF RELATED BUSINESSES OPERATED BY US.

Security and Fraud Prevention

To detect or investigate fraudulent or malicious activity and keep your account secure.

Communication and Service Improvement

To offer support, respond to inquiries, and improve our Site and Services.

Cookies

We use cookies to enhance your experience, analyze usage, and personalize content and ads. Learn more at: https://www.shopify.com/legal/cookies

You can manage cookies via your browser settings. Blocking cookies may limit site functionality.

We also support Global Privacy Control (GPC) signals, which allow you to opt out of certain data uses. Learn more at: https://globalprivacycontrol.org

How We Disclose Personal Information

We may share your information with:

  • Vendors and third parties who help operate our business

  • Business and marketing partners

  • Legal entities if required by law, or during mergers/acquisitions

  • Affiliates within our business group

We do not sell or use sensitive personal information for profiling or characteristics inference without consent.

Information “Sold” or “Shared” for Marketing

We have shared the following over the past 12 months for advertising purposes:

Category Shared With
Name, email, phone number Business & marketing partners
Purchase history Business & marketing partners
Usage data Business & marketing partners

Third-Party Websites and Links

We may link to third-party websites or platforms. Their privacy practices are independent, and we are not responsible for their content or policies. Always review their privacy terms separately.

Children's Data

Our Services are not directed to children under 16. We do not knowingly collect data from children. If we learn that we’ve collected such data, we will delete it.

Security and Retention of Your Information

No system is 100% secure. Please avoid sending sensitive information via unencrypted channels.

We retain data as long as necessary to operate our services, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have the following rights:

  • Access / Know what personal data we hold

  • Delete or correct your personal data

  • Request data portability

  • Withdraw consent

  • Restrict processing

  • Appeal denials

  • Opt out of promotional emails

We may require identity verification before fulfilling requests.

Complaints

If you're unhappy with how we handle your data, contact us. You may also have the right to contact a data protection authority.

International Users

We may transfer your data internationally. We rely on approved legal mechanisms such as the Standard Contractual Clauses where required by law.

Contact

If you have questions or want to exercise your rights, contact us:

📧 thereflexsticks@gmail.com
🏢 Operated by Pluff Capital LLC